Terms of Service

1Agreement and acceptance

"We", "us" and "Ainygo" mean Ainygo Technologies. "You" and "client" mean the person or organisation engaging us. These terms, together with the specific proposal or quote you approve, form the agreement between us. Where a signed proposal or statement of work conflicts with these terms, the proposal governs for that engagement.

2Definitions

• Services: website and web-app development, mobile app development, digital marketing, SEO and GEO, IT support, web maintenance, WordPress care, emergency fixes, and related work.
• Proposal: the document or quote describing the scope, deliverables, timeline and price for your engagement.
• Deliverable: any output we produce for you under a proposal.
• Retainer: an ongoing service billed per period (usually monthly).

3Our services

We provide the services described on this website and detailed in your proposal. We will perform them with reasonable skill and care, in line with accepted industry practice. We may use qualified subcontractors or specialists; we remain responsible to you for the work. We may improve, change or discontinue parts of our website or service offerings at any time, without affecting any engagement already agreed with you.

4Proposals, quotes and scope

Every engagement is defined by a proposal. The proposal sets out what is included, what is not, the timeline, and the price. Anything not listed is out of scope. Requests beyond the agreed scope, or changes to a brief after work has started, are handled as change requests and quoted separately. Estimates and ranges shown on the website or in early conversations are indicative; the binding price is the one in your approved proposal.

5Fees, invoicing and payment

Prices are stated in your proposal. Unless stated otherwise:

• Project work is invoiced as a deposit plus milestone payments. Work begins once the deposit is received.
• Retainers and plans are billed in advance for each period, by invoice or by autopay mandate.
• We accept payment through Razorpay and PayPal. For recurring services you may authorise an autopay mandate, which you can cancel at any time as described in our Refund Policy.
• Taxes such as GST are added where applicable and shown on the invoice.
• Invoices are due on the date stated. We may pause work, withhold deliverables or suspend a service if an invoice is overdue. Persistent non-payment may end the engagement and make outstanding amounts immediately payable.
• Third-party costs (ad spend, hosting, domains, licences, app-store fees) are either billed to you or paid by you directly, and are non-refundable.

6Your responsibilities

To let us do our best work, you agree to:

• Provide accurate information, content, brand assets, access and credentials we reasonably need, on time.
• Give timely feedback and approvals. Delays on your side move the timeline and may affect cost.
• Ensure you own or are licensed to use everything you give us, and that our work for you will not breach any law or third-party right.
• Keep your own backups and credentials secure, and maintain any hosting, domains and accounts in your name.

7Timelines and delays

We share realistic timelines and work to them. Timelines assume timely content, feedback and payment from you, and stable third-party services. We are not liable for delays caused by you, your host or providers, or events outside our reasonable control. Response and turnaround windows are measured during our working hours (Monday to Friday, 10am to 6pm IST, GMT+5:30); requests outside those hours are picked up the next working morning.

8Revisions and change requests

Each proposal states how many rounds of revision are included. Reasonable revisions within the agreed scope are part of the work. Changes that add to or alter the agreed scope, including new pages, features, platforms or directions, are quoted as change requests before we proceed. We will not begin chargeable extra work without your approval.

9Intellectual property and ownership

On full payment of all sums due for a deliverable, ownership of that final deliverable transfers to you, except for:

• Third-party materials, which remain under their own licences (passed to you where permitted).
• Our pre-existing tools, frameworks, libraries, internal code and know-how, which remain ours; we grant you a licence to use them as part of your deliverable.
• Open-source components, which stay under their respective licences.

Until full payment is received, all deliverables remain our property. We may display non-confidential work in our portfolio and reference you as a client unless you ask us in writing not to.

10Third-party services and materials

Our work often relies on third-party platforms, hosting, plugins, APIs and services. We do not control these and are not responsible for their availability, changes, pricing or failures. Your use of them is subject to their terms. We choose reputable providers and will advise you, but outages or changes on their side are not our liability.

11Confidentiality

Each side will keep the other's non-public information confidential and use it only to perform or receive the services. This does not apply to information that is public, already known, independently developed, or required to be disclosed by law. Credentials and access you share with us are held securely and used only for your work.

12Warranties and disclaimers

We warrant that we will perform the services with reasonable skill and care. Beyond any specific warranty written in your proposal, the services and deliverables are provided "as is". We do not warrant that software will be error-free or uninterrupted, or that any particular business result will be achieved.

13Limitation of liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, special or consequential loss, including loss of profit, revenue, data, goodwill or business opportunity.
• Our total liability for any claim arising out of an engagement is limited to the fees you paid us for that engagement in the three months before the claim arose.
• We are not liable for loss caused by your acts or omissions, third-party services, hosting or device failures, or events outside our reasonable control.

Nothing in these terms limits liability that cannot be limited by law.

14Indemnity

You agree to indemnify us against claims, losses and costs arising from content or materials you provide, your use of the deliverables, your breach of these terms, or your breach of any law or third-party right.

15Suspension and termination

Either side may end an engagement in writing. On termination, you pay for all work completed and costs incurred up to that date, as set out in our Refund Policy. We may suspend or terminate immediately for non-payment, abuse, illegal use, or a chargeback raised without contacting us. On termination we will, on request and once accounts are settled, hand over deliverables you own and remove our access to your systems.

16Refunds

Refunds are governed by our Refund Policy, which forms part of these terms. In short: genuine failures to deliver and billing errors are refunded; delivered and approved work, used service periods, and third-party costs are not.

17Force majeure

Neither side is liable for failure or delay caused by events beyond reasonable control, including natural events, power or internet outages, attacks, platform failures, strikes, or government action. Affected obligations are paused for the duration of the event.

18Governing law and disputes

These terms are governed by the laws of India. The courts at Prayagraj, Uttar Pradesh have exclusive jurisdiction, subject to any non-excludable rights you have as a consumer. Before any formal action, both sides agree to first try in good faith to resolve the matter by writing to legal@ainygo.com.

19Changes and contact

We may update these terms from time to time; the version in effect when you approve a proposal or pay an invoice governs that engagement. Material changes are posted here with a new "last updated" date. Questions? Email legal@ainygo.com.