Refund Policy

1Our refund principles

We want you to feel safe buying from us, so we keep our refund rules simple and we honour them. Three principles run through everything below:

• Genuine cases get refunded. If we fail to deliver what we agreed, or we make a billing error, we put it right.
• You pay only for work actually done. Refunds are calculated against the work delivered, the time committed, and any costs we have already paid to third parties on your behalf.
• Completed and approved work is final. Once a deliverable is signed off, a milestone is approved, or a service period has been used, that portion is not refundable. This stops refunds being used to take delivered work for free.

The right refund rule depends on the type of service you bought. Find your service below.

2Fixed-scope projects (websites, web apps, mobile apps)

Project work is quoted as a fixed scope with an agreed price, usually delivered in stages or milestones and invoiced as a deposit plus milestone payments.

Deposits

The deposit (or first milestone) reserves your slot in our schedule and pays for the discovery, planning and design work that begins immediately. Deposits are non-refundable once we have started that work, because the time is spent and the slot is held for you and turned away from others.

Work in progress

If you cancel a project mid-way, you are billed for all work completed up to the cancellation date, plus any third-party costs already incurred on your behalf (licences, stock assets, paid plugins, app-store or developer-account fees). Any amount you have paid above that figure is refunded. Any amount below it is invoiced. We will share the work completed so the calculation is transparent.

Approved milestones and final delivery

Once a milestone is approved by you, that milestone is final and non-refundable. Once the project is delivered, launched, or handed over (files, access, or deployment), the project is complete and no refund is due, as you have received the work in full. Post-launch issues are handled under the warranty or support terms in your proposal, not as refunds.

3Monthly and ongoing services (marketing, SEO, GEO, IT support, maintenance, WordPress care)

Ongoing services are billed in advance for each service period, usually monthly, by invoice or by autopay mandate (Razorpay / PayPal). They buy a block of capacity, time and active monitoring for that period.

Cancelling

You can cancel at any time to stop the next billing cycle. There is no minimum term, notice period or exit fee unless your proposal states one. Cancellation stops the next charge; it does not refund the current period once work or monitoring has begun.

The current period

If you cancel within 48 hours of a charge and no work has started (no tasks delivered, no campaigns or changes pushed, no engineer or specialist time logged), we refund that period in full. If any work has been delivered in that window, the delivered work is charged at our standard task rate and the balance is refunded. After 48 hours, or once work for the period has begun, the current period is not refundable because the capacity has been reserved and used.

No guarantee of results

Marketing, SEO and GEO outcomes depend on factors outside our control (search engines, ad auctions, competitors, your market). We commit to the work and the method, not to specific rankings, traffic, leads or sales. Refunds are not available on the basis that results did not meet an expectation that was not a written, guaranteed deliverable.

4One-off and emergency fixes

One-off fixes (for example emergency rescues, a single bug fix, a migration, an SSL fix, a speed task) are quoted with a fixed scope and outcome before you pay.

• If we cannot deliver the outcome we published or quoted, you get a full refund. Any diagnostic fee is waived.
• "Cannot deliver" means the specific outcome described in the quote. It does not mean an unrelated problem you discover afterwards, or a fresh incident after a fix was completed and handed over.
• Where a fix depends on something only you or your host can provide (access, credentials, a working backup), and that is not available, the work we did to diagnose and attempt the fix is chargeable.

5Annual and prepaid plans

If you prepay for a longer term (for example an annual plan) at a discount, you may cancel within the first 30 days for a refund of the unused portion, prorated to the day, minus any discount that was conditional on the full term and minus work already delivered. After 30 days, prepaid plans are not refundable for the remainder of the term, though you can cancel to stop the next renewal.

6Third-party and pass-through costs

Some costs are paid by us to other companies on your behalf, or paid directly by you to them. These are never refundable through us, because we do not keep the money:

• Advertising spend (Google Ads, Meta, LinkedIn and similar).
• Domain registration and renewals.
• Hosting, servers, CDNs and email services.
• Software licences, premium plugins, themes, fonts, stock media and APIs.
• App-store, developer-account and certificate fees.
• Payment-gateway and currency-conversion fees deducted by Razorpay, PayPal or your bank.

7How to request a refund

We keep the process short. No survey, no retention call.

1. Email support@ainygo.com within the refund window that applies to your service.
2. Include your account email, the invoice or order ID, and a one-line reason. You do not need to argue your case.
3. We acknowledge within one business day and review the request against your proposal, plan or fix scope.
4. Approved refunds are issued within 5 to 10 business days to your original payment method (the same Razorpay or PayPal account or card you paid from). We cannot refund to a different method or account.

Refunds are made in the original currency of the invoice. Gateway and currency-conversion fees already deducted by Razorpay, PayPal or your bank are outside our control and are not part of the refund.

8Cancelling autopay and recurring mandates

For ongoing services billed by autopay, you can stop future charges at any time by cancelling the service in writing to support@ainygo.com, or by cancelling the mandate from your Razorpay or PayPal account. Cancelling the mandate stops future debits; it does not by itself refund a period already charged and used. To avoid being charged for the next cycle, cancel before your renewal date. We will confirm the cancellation and your final billing date in writing.

9What is not eligible

To keep the policy fair and sustainable, the following are not eligible for a refund:

• Change of mind after a deliverable has been delivered, approved or launched.
• Work delayed or blocked because required content, access, approvals or feedback were not provided by you.
• Problems caused by changes you or another party made after our work was handed over.
• Failures at the hosting, domain, network or device layer that are outside our service, though we will help you raise these with the provider.
• Results, rankings, traffic, leads or revenue that were never a written guaranteed deliverable.
• Anything we flagged as out of scope, experimental or best-effort, and which you accepted when approving the quote.
• Force majeure: events beyond our reasonable control, including major platform outages, attacks, law changes, or connectivity failures.

10Chargebacks and disputes

If something is wrong, please email support@ainygo.com first. We almost always resolve a genuine refund faster than a bank dispute would.

A chargeback or payment dispute raised without contacting us first, in respect of work we have delivered, is treated as a breach of our terms. It may result in immediate suspension or termination of services, removal of our access from your systems, withholding of deliverables and credentials until the matter is resolved, recovery of fees and costs we incur, and a block on future signups under the same email, domain or payment method. We do not dispute legitimate refunds; we do dispute chargebacks used to avoid paying for delivered work.

11Taxes and invoicing

Where applicable, taxes such as GST are shown on your invoice and charged in addition to the service fee. Refunds, where due, are calculated on the service fee and the associated tax in line with applicable law. We issue a proper invoice for every payment and a credit note for every refund.

12Changes to this policy

We may update this Refund Policy from time to time. The version that applies to your purchase is the one in effect on the date of that invoice. Material changes will be posted here with a new "last updated" date. For any refund question, email support@ainygo.com; for policy or legal questions, email legal@ainygo.com.