Privacy Policy

Last Updated: June 30, 2025

At Ainygo, we are committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal data when you visit our website or use our services.

1. Information We Collect

  • Personal Information: Name, email address, phone number, postal address, and other identifiable data.
  • Payment Information: Method of payment, billing address, and limited card details (handled via secure gateways).
  • Technical Data: IP address, browser type, device information, access times, and referring URLs.
  • Usage Data: Pages visited, time spent, clicks, and navigation paths.
  • Marketing Preferences: Your choices regarding promotional emails or messages.

2. How We Use Your Information

  • Provide and improve our services
  • Process payments and send order confirmations
  • Respond to your inquiries and support requests
  • Send promotional content (only if you’ve opted in)
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

3. Legal Basis for Processing (GDPR Users)

  • Consent
  • Contractual necessity
  • Compliance with legal obligations
  • Legitimate interests, such as service improvement and fraud prevention

4. Payment Gateway Disclosures

Razorpay: We use Razorpay to process payments. All payment data is securely handled by Razorpay on compliant servers. We do not store full card details on our systems.

Stripe: Stripe is another method we offer for card payments. Stripe encrypts your payment data and returns a secure token to us for processing. We only retain minimal references like Customer IDs or transaction IDs.

PayPal: For PayPal users, we receive your name, email, and transaction reference from PayPal. No login or password information is shared with us.

We comply with all terms and security requirements imposed by our payment partners.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience, understand usage patterns, and deliver targeted content. You can control cookie preferences in your browser or through our cookie consent banner.

6. Data Sharing & Disclosure

We never sell or rent your personal data. We may share your information with:

  • Payment gateways (Razorpay, Stripe, PayPal)
  • Service providers (hosting, analytics, CRM tools)
  • Legal authorities, if required by law

Each partner is contractually obligated to protect your data.

7. Data Retention

We retain personal data only as long as necessary for:

  • Order fulfillment
  • Compliance with tax and legal obligations
  • Customer support and dispute resolution

Data associated with inactive accounts may be anonymized or deleted after a fixed retention period (typically 5 years).

8. Your Rights

Depending on your location, you may:

  • Request access to the personal data we hold about you
  • Request corrections or deletion of your data
  • Withdraw your consent at any time
  • Object to or restrict certain types of processing
  • Request a copy of your data (data portability)

Contact us at info@ainygo.com to exercise any of these rights.

9. Children’s Privacy

Our services are not directed toward individuals under 18. We do not knowingly collect data from minors.

10. Data Security

We follow industry best practices to protect your data:

  • SSL encryption
  • Secure cloud infrastructure
  • Limited access to sensitive data
  • Regular audits and updates

11. International Transfers

If you are located outside India, your information may be transferred to and stored in servers in India or other countries. We ensure that appropriate safeguards are in place.

12. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted here with a revised “Last Updated” date. For material changes, you’ll receive a direct notice (e.g., via email).

13. Contact us

If you have any privacy-related questions, concerns, or complaints about our Privacy Policy, our practices, or our Services, you may contact our Office of the DPO by email at info@ainygo.com. 

We will respond to all requests, inquiries, or concerns within thirty (30) days.

YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND CONSENT TO THE PRIVACY PRACTICES DESCRIBED IN THIS PRIVACY POLICY AND AGREE TO BE BOUND BY THE TERMS OF USE REFERENCED HEREIN