Frequently Asked Questions

Malware Removal

Of course, We’ll help you with that. If your website is blacklisted, browsers may display a warning to your visitors; in such cases, we apply for blacklist removal on behalf of you and follow-up until the warning is removed.

We try to fix your website as quickly as possible. Generally, it takes just around 120 – 240 minutes to clean your entire website. However, it may take some additional time if the site is very big in some cases, but we’ll keep you updated during the entire process.

Our team will contact you for the details. You will receive an email from info@ainygo.com. Go to 1ty.me to generate a self-destructing link containing login credentials for your WordPress dashboard and your hosting provider. Send that link to us by replying to that email.

However, this is very rare, but if your website gets hacked again, We offer a free cleanup guarantee for 60 days. In most cases, websites get hacked because of outdated plugins or WordPress versions, and if other sites on your server get infected, there is the possibility that your site will be compromised again even after performing a complete cleanup, but don’t worry, this cleanup guarantee covers that too. However, we recommend keeping your website up to date with the latest plugins and WordPress updates. You can check out our maintenance plans if you need a helping hand. We can even help you with the migration of your WordPress website to another host.

Yes, we do that. We offer custom pricing for multi-site WordPress websites. Please use our pre-sales chat support for further information.

We are pretty confident about our services. However, if something is not entirely fixable (which is quite rare), We will refund the 100% amount you paid for your one-time fix order.

Email Migration

Frankly, we don’t limit it by the number of email accounts as long as all your email accounts have a combined data volume of 3 GB. We can migrate it easily with a single service order.
In that case, you can place multiple orders for the same service, and our team will easily do that for you.
Of course, we will do that. We will update your DNS records to point to your new email service provide correctly. It includes setting up MX records, SPF, and DKIM records to ensure proper email delivery.
Yes, we offer three days of post-service support. So you can make sure everything is working correctly and contact us back if you need any other help.

Domain Change

Of course, it does. We will create a 301 redirect for all your old URLs and point them to the new one. So your website visitors can easily navigate to the new domain, and your search results don’t return a 404 error.

We offer search console setup and Sitemap updates but as a different service. You can easily purchase that from here if you need any help with here.

We would love to help you with that without any extra charge.

Safe Upgrade

Auto-updates are useful in most cases, but sometimes they can break your site because of incompatibility issues. With this service, we make sure that website functionalities are intact after applying the updates.
In most cases, our experts try to fix the issue by applying additional patches, but if something is not entirely fixable, we revert the update and use the old version only.
Of course, we do. We offer three days of free post-service support. If you believe something is not working after the upgrade, you can always contact us back, and our experts will fix it for free.

Search Console Setup

Google search console displays an overview of your search engine visibility and helps you determine some crucial issues with your website affecting your search engine ranking.
An overview report includes your website’s performance, coverage, and enhancement details.
You can use the URL inspection tool to fetch your website page as google and check how Google sees your page. It also displays your website’s search analysis, page indexing, and security issues.
You can easily grant access to your webmaster account by going to your property in search console > settings > users & permissions. Add info@ainygo.com as user id, select permission level and click the save button.

Security Setup

This service is not for already hacked websites. You can purchase our malware removal service for this, and the Security setup comes free along with it.

Most sites get hacked from entirely preventable issues, like not keeping things updated or using insecure passwords. Please make sure you keep all your WordPress plugins and templates up-to-date to avoid any infection in the future.

Of course, You can opt for any of our maintenance plans, and an expert will keep your site always updated to ensure that it stays secure.

Server Migration

No. This service is for website migration only. However, We offer an email migration service too. For more details, please visit our Email Migration Service Page Here.

Of course 🙂 . We offer free 30 Days post-deployment support. You can come back to us anytime if you face any issues on your website due to recent migration. We will fix that for free.

No, your server has nothing to do with your website’s SEO. Along with that, we also try to minimize the downtime as much as possible. Generally, it is just 5-10 minutes or sometimes 0.

Yes, we do that. We offer custom pricing for multi-site WordPress websites. Please use our pre-sales chat support for further information.

This service is suitable for websites having data up to 5GB. However, We offer a migration service for big websites too. Please use our pre-sales chat support for further information about pricing and time frame.

We are pretty confident about our services. However, if something is not entirely working (which is quite rare), We will refund the 100% amount you paid for your service order, and you will get your site back exactly as it was before opting for our services with no data loss.

Speed Optimization

Since all websites are different from each other in terms of structure and functionalities, so we use a combination of multiple plugins to achieve max possible speed for your website.
Of course, we do. We offer three days of free post-service support. If you believe something is not working correctly after the speedup, you can always contact us back, and our experts will fix it for free.
No, We make sure there is no downtime during the speedup process; however, if something requires a small service interruption, we do that after consultation with you about the best time to do that.
We are pretty confident about our services. However, if something is not entirely working (which is quite rare), We will refund the 100% amount you paid for your service order, and you will get your site back exactly as it was before opting for our services with no data loss.

SSL Installation

SSL Certificates are digital certificates that prove that the websites’ identity is authenticated. All the information sent to SSL installed website will stay encrypted with SSL/TLS technology.

Yes. If you have a website, SSL is required. After Google’s update regarding SSL, it is needed no matter what type of website you have, whether you collect the information or not. Even a simple blog will also display a “Not Secure” if the SSL is not installed on it.

No. This is only an installation service. However, if you want, we can generate a free let’s encrypt certificate for your website and install it, Which will be valid for 3 months and will require renewal again after that.

Maintenance Plans

Content Update feature includes content edits on any page/post, media replacement, plugin setting changes, banner updates, CSS adjustment, page formatting, etc. We also offer blog post formatting if you want us to manage your blog post content. You can send us the doc file with your blog content and images; we will reformat it and post it on your website’s blog section.

Content edits don’t include custom development like plugin modifications, template modifications, or anything that involves custom coding. We offer custom pricing for such kinds of tasks. You can contact our customer support if you need any custom development done on your website.

Once you sign up for any of our maintenance plans, We will send you a welcome email with the details about how to securely send us your login credentials.
Once you send the login details for your WordPress dashboard and hosting provider, we’ll have your plan fully implemented within 24 hours.

We can manage all your WordPress websites. Since each maintenance plan subscription covers only one website, You can place multiple orders for multiple sites. However, if you want to manage all of em under one plan, you can contact our customer support team, and we would love to offer you a bulk site subscription plan along with some additional discount if you have more than three websites.

Of course, We manage multisite networks. However, we consider each site on a multisite network as one unit, so if you have three websites in your multisite network, you’ll need three subscription plans for them. In case you want to manage your entire network under one plan, please contact our customer support, and we can offer you a custom maintenance plan.

Yes, we do that. We manage both production and staging sites under our Professional Plan. If your website has advanced functionality, we’ll apply all plugin, theme, and core file updates on your staging site first. Once everything is updated and approved by you, we’ll push those changes to your live site to avoid any downtime.

Unfortunately No. We are a tech support company, so we focus on technical support only. However, we work alongside your SEO team to implement some typical technical tasks related to SEO like adding metadata, title update, adding meta description, etc